Shipping policy
Shipping & Refund Policy
Last updated: 17/11/2025
Thank you for choosing to shop with us. Our store offers multiple product types, each fulfilled in different ways. Shipping and refund processes vary depending on the item purchased. Please read the policy carefully to understand which terms apply to your order.
---
1. Product Categories and Fulfilment Overview
---
We offer the following product types:
* Consulting Services (online worldwide, in-person only in South Africa)
* Digital Products (sold worldwide)
* Print-on-Demand Products (international only; not sold in South Africa)
* Dropshipping Products (sold worldwide)
* Handmade Products (sold exclusively in South Africa)
Each product type has specific shipping and refund rules outlined below.
---
2. Consulting Services
---
2.1 Shipping
No physical shipping is required.
Online sessions are delivered digitally worldwide.
In-person sessions are available only within South Africa.
2.2 Refunds
Refunds are not automatically offered for booked sessions.
Cancellations, rescheduling, and service-related refunds follow the Service Terms and Conditions provided at booking.
If a technical or service issue prevents delivery, we may reschedule the session at no additional cost.
---
3. Digital Products (Worldwide)
---
3.1 Shipping
Digital products are delivered instantly via email or account download.
No physical shipping applies.
3.2 Refunds
All digital product sales are final.
Refunds are not provided unless required by law.
We will assist with download or access issues if they occur.
---
4. Print-on-Demand Products (International Only)
---
4.1 Shipping
Print-on-demand products are produced and shipped by third-party print providers.
Shipping times and methods vary by provider and destination.
Orders may arrive in multiple shipments.
4.2 Refunds
Refunds or replacements are provided only for incorrect items, printing errors, or manufacturing defects.
Issues must be reported within the timeframe required by the fulfiller (typically 7 to 30 days).
Change-of-mind returns are not accepted.
We assist with submitting claims, but the fulfilment partner makes the final decision.
---
5. Dropshipping Products (Worldwide)
---
5.1 Shipping
Dropshipped items are shipped directly from international suppliers.
Shipping times vary based on the supplier and destination.
Items in the same order may ship separately.
5.2 Refunds
Returns and refunds for dropshipping items follow the policies of the supplier fulfilling the order.
Generally, only defective, damaged, or incorrect items qualify.
Change-of-mind returns are not accepted.
We assist with communication, but we do not physically process these returns.
---
6. Handmade Products (South Africa Only)
---
Handmade items are created, packaged, and shipped by our team within South Africa.
6.1 Shipping
Available only within South Africa.
Standard delivery time is within 7 days unless otherwise specified on the product page.
Shipping rates are displayed at checkout.
6.2 Returns and Refunds
Returns must be requested within 3 days of receiving your order.
Change-of-mind returns are not accepted.
Only damaged or defective handmade items qualify for return or refund.
Return Process:
1. Contact us within 3 days of delivery.
2. Provide clear photos of the damaged product and packaging.
3. If approved, we will provide instructions for returning the item.
Refunds or replacements will be processed once the returned item is received and verified.
---
7. Non-Returnable Items
---
The following items cannot be returned or refunded:
* Digital downloads
* Used or damaged handmade items (unless damaged during delivery)
* Print-on-demand items without fulfilment errors
* Dropshipping items outside supplier return windows
* Completed consulting sessions
---
8. Customs, Duties, and Import Taxes
---
For international customers (outside South Africa):
Import duties, taxes, or customs fees may apply.
These charges are the buyer’s responsibility.
---
9. Multiple Shipments
---
Orders containing multiple product types may arrive in separate packages due to different fulfilment methods.
---
10. Late or Missing Refunds
---
If a refund has been approved but has not been received:
* Check your bank or payment provider.
* Contact your bank, as processing times may vary.
* If still unresolved, contact us for further assistance.
---
11. Contact Us
---
For questions regarding shipping, returns, or refunds, contact us at:
shop@schaura.agency
We will provide assistance based on the fulfilment process for your specific order.